Shipping & Returns

Delivery Times and Prices

UK deliveries will take up to 10 working days. The delivery times for hand finished prints may vary and will be communicated on a case by case basis. All UK parcels are shipped via the 1st Class Recorded ‘Signed For’ service. Prices are as stated on the website and are subject to change at any time without notice.

Services and shipment outside of the UK is dependant on current terms and conditions of international shipping. Please allow up to 30 days for delivery. 

Returns & Exchanges

All products sold at www.zairasarthouse.co.uk are verified by us as the genuine article. ZAIRA'S ARTHOUSE is confident you will be satisfied with your purchase. However if not, please return the piece within 14 calendar days of receipt. As long as the piece is unused, unopened and is returned within the original packaging alongside original proof of purchase, ZAIRA'S ARTHOUSE is happy to exchange items purchased instore for store credit. 

Shipped artworks can be returned to us via post and refunded minus the initial shipping and packaging cost. ZAIRA'S ARTHOUSE cannot accept responsibility for loss or damage to returned goods whilst in transit. If you do have to return any item, kindly use a trackable system such as a parcel delivery or courier service. 

Hand finished works are non-refundable.

If you have any problems with your order or wish to cancel/exchange an artworks please contact us to arrange a refund, replacement or exchange. These terms and conditions do not affect your statutory rights as a consumer.

All orders found to be faulty or not as described will be exchanged or refunded in full.

All refunds will be processed in GBP. We cannot be held accountable to changes in exchange rates. 

All refund and exchanges are handled by a case by case basis and are down to the companies discretion. 

Payment for Goods & Delivery Charges

ZAIRA'S ARTHOUSE can only supply goods that are ordered online via the website or email. All payments, including shipping costs, must be paid by credit, debit card, or paypal.

ZAIRA'S ARTHOUSE will not accept any other form of payment. All transactions are completed on a secure server.

ZAIRA'S ARTHOUSE is not responsible for parcels damaged during shipping. ZAIRA'S ARTHOUSE is not responsible for international duties or taxes. All international duties and taxes in relationship to your order are the responsibility of the purchaser.

 

Thank you for taking the time to read this.

ZAIRA'S ARTHOUSE